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Hello? Whose calling? Common sense.

  • Great deals can be had for all your mobile phone needs – but to find those great deals, you have to shop around. On this website you can find all the information you need to make an informed decision about your mobile phone, whether you are looking for a phone contract, a sim only deal, or a sim-free phone. We can help you make sure you have the right phone for you, at the best possible prices, allowing you to compare prices for deals from all the major networks, for phones made by all the main manufacturers.

We have all the best mobile phone deals all in one place, so it is easier than ever to compare mobile phone deals, mobile phones and networks. 


Compare Contracts


  • If you are looking for a new mobile phone contract then you have most definitely come to the right place. We make it easy for you to find cheap phone contracts, no matter what exactly you are looking for in terms of your data allowance, texts, calls and pricing. 
  • Phone contracts can make it easier to always make sure you are connected – but getting tied into the wrong deal can be a real pain in the neck. Make sure that you are fully informed before you sign on the dotted line, or you may end up paying over the odds for an inferior service. 
  • We’ve had sure to do the legwork for you, so you can compare phone contracts based on the things you need and want from your mobile phone. 

Apple iPhone Contracts

If you are an Apple fan and don’t really want to consider a phone that is not run on their operating system then why spend ages wading through deals for other handsets? Search and compare all the best deals on all the latest iPhones today, to find fantastic offers from a range of networks and suppliers. Don’t spend over the odds on your Apple iPhone contract – shop savvy and compare prices to find the best option on an Apple handset today.

Samsung Galaxy Contracts

Want to get rid of all those bad Apples and stick with Android? Samsung Galaxy mobile contracts could be just what you are looking for. Samsung phones are practically synonymous with the Android operating system. If the latest Samsung Galaxy is the must-have phone for you, search this comparison site for Samsung Galaxy contracts today, to find stratospheric savings on deals with all the latest phones. 

Other Mobile Contracts

Of course, Apple and Samsung phones are not the only options. We allow you to compare loads of other options too – from other Androids, to Microsoft phones, and others – you will always be able to find great deals on the smartphones that work best for you. 

Compare Sim Only Deals

  •  Happy with your existing smartphone? Want to keep your handset? If you’re out of contract and you’d like to switch network without switching your phone, we can help you get great SIM only deals from a wide range of different networks. 
  •  Even if you don’t switch networks, it might be smart to switch to a SIM only deal if you don’t want to upgrade your phone, otherwise the supplier will continue charging you the same monthly fee as they did when you were paying for your handset. Going SIM-only could be a good way to cut your monthly outgoings and save some money. 
  •  Perhaps you’ve saved up and bought your smartphone outright, so you could choose a SIM only deal, which can work out much cheaper than a standard phone contract. More and more people are opting to do just that.

What is a SIM Only Deal?

SIM only deals are contracts that include minutes, text and data for a monthly fee, but don’t include an actual phone. Since they don’t include the handset, these deals are usually a lot cheaper than a standard mobile phone contract. 

A SIM card is a microchip around the size of a postage stamp that holds all the mobile phone’s configuration information – including the phone number of the mobile, and the call plan. Without a SIM card, a mobile phone will not work. Once a SIM card has been activated, it is permanently locked to a particular network – though not to a particular phone. That means that you can easily change handsets but hold onto your old number, along with contacts and any messages or photos saved onto the SIM. 

Switching Network

Want to switch network? Whether you want to switch to a SIM-only deal, or have simply found a better contract deal elsewhere, the process can sometimes seem a little confusing. Here is a brief guide to switching network while keeping your old mobile phone number:

Say Goodbye to your old network and request a mobile PAC code.

Your old network may attempt to retain your custom. Be polite, but firmly state that you intend to switch. If they put you through to retentions, simply restate that you merely want a PAC code and have made up your mind.

Contact your new network and give them the PAC code.

The cancellation process with the old network will automatically begin. The process will usually be completed by the next working day, though can take a little longer, especially over the weekend.

Check the SIM works in your phone and the number has ported across.

Place the SIM in your handset and make a call, or ask someone to give you a ring to check that your old number is active. 

(From 1st July 2019 you’ll be able to request your PAC code just by sending a text message to the network you are leaving.)

Compare Sim-Free Mobile Phones

Want to buy a handset outright so you can shop around for cheap SIM-only deals? Here you can compare a wide range of SIM free mobile phones. No contract means you are free to choose any network, and you can save hundreds of pounds compared to phone-and-tariff contracts.

The Latest Top Phones

iOS Phones:

Looking for an iOS phone to buy outright, or want to find a deal with the latest Apple smartphone models? We can help you compare prices and find the right option for you. Our comparison service lets you easily compare prices and other factors on a wide range of iOS phones. 

Want to be one of the first to have the new iPhone XI? We can help you find exactly what you are looking for, whether you want to buy the phone outright or find a fantastic new contract deal.

We can also help you find and compare deals on iPhone X, iPhone 8, iPhone 7 or older iPhone models.

Top Android Phones:

Do you prefer an Android phone? If so, we can help you find and compare great deals on all the latest Android phones – from top of the range models to economy ranges. Want the latest hot new Samsung phones, for example? 

We can show you all the best deals on the Samsung Galaxy s9 and Samsung Galaxy s9 Plus, so you can get the hottest new Android handsets around. 

We also allow you to compare prices and other factors for older models, including the Samsung Galaxy s8 and Samsung Galaxy s7, plus a whole host of other Android options.

Compare Mobile Phones By Network

Perhaps you are happy with your current phone network, perhaps their service has left a little something to be desired. Either way, it never hurts to be informed about the competition that is out there and to get a general sense of what the market has to offer. 

On this site you will find plenty of mobile phones and contract deals from the major UK phone networks – but if you are not familiar with those networks, it can be more difficult to decide whether a certain deal is right for you. 

To help you make your decision when comparing mobile phones by network, here is a little information on each of the networks you might encounter as you shop around for the best mobile phone contracts and deals:


O2 offers long-running customer reward schemes that may make it worth while sticking with them, and often have competitive tariffs for those who wish to switch to them. Look out for their money-off offers, which can save you a lot in certain situations.


EE’s network coverage is the most extensive in the UK, with excellent 4G speeds up to five times faster than 3G. So if speed is your thing, or you’re likely to be in areas where coverage from other networks is patchy then EE could be your best bet.

Three Mobile

One of the things that makes Three Mobile stand out from the crowd are its competitive and comprehensive international roaming scheme. Called ‘Go Roam’, this scheme allows you to use your phone in up to 60 locations for no extra change – great if you’re a frequent flyer for work, or are planning a round-the-world travel adventure.


Vodaphone are consistently rated as one of the best carriers in terms of coverage. Vodaphone also stands out for providing a choice of free streaming services and inclusive roaming on all plans.


Plusnet, taking over from LIFE mobile, uses EE’s extensive 4G coverage to offer contracts that include capped data to avoid unexpected bills, and at competitive prices. 


Giffgaff is often rated by customers as amongst the UK’s best-value operators, with cheap deals often offered. Aside from the affordable pricing, Giffgaff’s flexible plans are also a major selling point for many.

BT Mobile

BT offers a fast 4G service – at discounted prices for broadband and TV customers, so it could make sense for you to go with them for your mobile as well as other services at home for package deals that might save you a bundle.

Virgin Mobile

Virgin Mobile is another operator that uses EE’s extensive 4G network. They have flexible tariffs and also offer great discounts for broadband and TV customers. 

iD Mobile

iD Mobile stands out from the crowd for its competitive prices, flexible 4G contracts and inclusive roaming in 52 locations. They also have capped charges that prevent you from overspending by mistake.

Lebara Mobile

Sim only deals from Lebara Mobile offer some of the cheapest international and national call and texts around. Lebara uses Vodaphone’s network and so offers pretty comprehensive UK coverage.

Tesco Mobile

Tesco is the UK’s largest Mobile Virtual Network Operator. When you go with Tesco, you will be using O2’s network. Tesco mobile users will get clubcard points that they can put towards their shopping in the store. 


When you sign up for a FreedomPop SIM you can download the app for its VOIP service and make calls and send texts over the Internet for no extra charge. (This is available for iPhones and Android only).


This is a SIM only network that has been built to be ‘simple and honest’. Its unique selling point is that it will take into account your unused data at the end of each month and turn that into a discount on your next bill. 


Aimed at those aged 25 or younger, Vox’s flexible 30 day SIM-only deals let you switch plans incredibly easily – great for those who don’t want to be tied down. Also, you can use social media and messaging apps without using your data allowance and there are no credit checks.

Sky Mobile

Sky Mobile SIM-only deals pair free data rollover with inclusive roaming in 36 locations in and beyond the EU. Flexible contracts allow you to change your allowances to suit your usage when that alters over time. 


Talkmobile is billed as a ‘value network operator’ which offers well-priced tariffs. Offering straightforward value, Talkmobile also offer 99% coverage and UK-based customer support.

TPO Mobile

The People’s Operator bills itself as a different kind of carrier. They offer keenly priced call rates and are committed to raising money for good causes. 

TalkTalk Mobile

TalkTalk’s major selling points are its good value and flexible contracts. Note though – TalkTalk Mobile is only available to existing broadband and landline phone customers. 

Do you have a better idea now of which network is right for you? Compare mobile deals by network now, to see what your preferred networks have to offer right now.

Compare Mobile Phones By Manufacturer

Sometimes, you might be less interested in the contract or network and more interested in comparing deals for phones by a certain handset manufacturer. Don’t worry – we’ve got you covered!

Perhaps you are an Apple aficionado, or think Google are great. Perhaps you simply can’t live without the latest Samsung mobile, or maybe Microsoft makes the phones for you… these are only some of the many options out there, and sometimes the choice can be overwhelming. 

Sometimes, it can be easy to simply go with what you know. But are you missing out on something great? To give you a bit of a starting point when comparing mobile phones, here is a brief guide to the main handset manufacturers who make the mobile phones that you will be able to compare on this website:


Apple are, of course, the makers of iPhones. Apple iPhones are said to be amongst the most user-friendly of smartphones. Of course, running on the iOS, iPhones also come with the world of smartphones’ most extensive collection of apps and games, many of which are completely free to download.


The Samsung Galaxy brand is synonymous with Android smartphones, and there is a highly regarded range to choose from – from the top end Galaxy S and Galaxy Note models, to the cheaper Galaxy Ace handsets.


Sony handsets have been praised for their suite of useful functions and for their solid build quality. 


From the One range to the revived Desire smartphone brand, HTC is behind some of the best known handsets in the tech world. 


According to some, LG smartphones are worth considering for their good quality materials, and high-grade cameras. 


Motorola’s mobile phones are competitively priced, yet offer good specs for such a low price. They are also said to be simple and easy to use.


OnePlus phones have exclusive Dash Charge technology and OxygenOS operating system – built quality and cameras are said to be good on these smartphones. 


One of the largest phone manufacturers in China, Huawei is bidding to be one of the largest in Europe now too. Their phones stand out for affordable price points, neat, compact handsets and premium build materials. 


Many regard Google’s Nexus phones as the very best of Android. They do away with novelty functions that few people use, are keenly priced, and offer the very latest versions of the operating system.


Microsoft phones are powered by Windows Phone OS and combine the software’s distinctive live-tile layout with exclusive apps such as Cortana and mobile office. 


Blackberry handsets team their advanced email capabilities with the BBM instant messaging service and high-grade security features. Blackberries are available with physical keyboards or touch screens. 

Have a better idea now of what each of the phone manufacturers can offer? Compare deals on all the latest phones from each of the above companies to find the right deals for you with the phone you truly desire.

No matter what you are looking for, our comparison site can help you save money when you select your mobile phones and mobile phone contracts. Don’t pay over the odds for your data, calls and texts – don’t get locked into contracts that don’t really meet your everyday needs. Shop around to find fantastic mobile phone deals to suit every budget and every individual’s specific requirements.

These days, our mobile phones are practically an extension of our selves. Many of us can hardy imagine going even a day or two without one. But choosing the right smart phone and deciding where and how we can get the very best deal can be a challenging business. Money Pug is here to help you make sure you get the best deal on your mobile phone contract, whether you are renewing, switching or finding a brand new option. Read on to discover a range of questions which should help you move closer to finding the best mobile phone deal for you.

Wait – Are You Sure that a Mobile Phone Contract is For You?

  • Mobile phone contracts are not always the cheapest or best option for your telecommunication needs. Finding the best solution for your phone and internet needs is largely a question of making sure that you are fully informed about all the different options that are available. Is a mobile phone contract really the right option for you? Let’s take a look at some of the other options, so you can begin to determine whether you should get a contract or opt for a different solution to your mobile phone needs.

  • Buying a Handset Outright

  • If you have some savings, or think you might be able to save enough to buy a handset outright, then this can often be the cheapest option in the long run. Avoiding any kind of borrowing will prevent the fees and interest from mounting up. Of course, this option is not available to everyone – mobile phones can be expensive, especially if you are looking for the latest model. But if you do have some money put aside then this is often better spent in one lump sum rather than on a contract over time.

  • Buying a Handset Using Independent Finance

  •  For some of us, opting to borrow in order to purchase a mobile phone is really the only option. But you do not need to opt to borrow from the service provider in the form of a contract deal.
  •  You could also opt to borrow money for a mobile phone handset purchase in a different way. It is definitely worthwhile considering borrowing to buy your handset using an overdraft, credit card or other sensible borrowing solution. Look for deals which can undercut the cost of contracts – you may even be able to get a 0% deal.
  •  Before deciding that you cannot buy a handset without opting for a contract, think about other sensible and financially responsible ways of spreading the cost over a certain period of time. Independently working out finance to pay slowly for a mobile phone could be a far cheaper option in the long run.

  • Pay As You Go

  • Before you commit to any contract – be it a contract with a mobile phone service provider, or for a credit card or other form of personal financing, it is a very good idea to consider whether you are in a financial position to be able to guarantee your ability to make payments over a certain period of time. Do you have a stable job? Can you balance your monthly budget? If you are struggling to make ends meet each month, and perhaps having some months that are better than others, then you should consider whether a Pay as you go option might be better for you. With a pay as you go option, you will have a lot more flexibility, and can choose not to spend as much each month – carefully managing your needs and cash flow to make sure you do not get into any difficulty.

A pay as you go option could also be better for those who don’t like to be tied down. If you are not quite sure where you will be or what you will be doing in six months or a year’s time then perhaps it is not the best idea to tie yourself into a contract. Keep your options open and consider opting for a more flexible, pay as you go deal.

  • Selecting a Sim- Only Contract Deal

If you want an affordable monthly contract deal then you could consider opting for a Sim-only deal. One you have your hands on the smart phone you want, however you managed to get hold of one, a Sim-only monthly contract could be an affordable way to get the data and telephony that you need to use your lifeline smartphone on a daily basis. Since you are not going to be paying for the handset as well as the service, a Sim-only deal can be a much more affordable option.

Compare Mobile Phone Deals & Spread The Cost Of Your Handset? FAQs

Why Are Mobile Phone Contracts Not Always the Cheapest Option?
  • They over-run their contract and end up paying extra for a phone handset they already own.
  • They fall foul of price hikes and end up with a worse deal than ‘new’ customers.
  • They end up paying for extra data/ minutes/ services that they do not need.
  • They are pressured to accept a sub-par deal by pushy salespeople in a store.
  • They have not shopped around and compared for the best deal.
  • They have not haggled with their current provider regarding upgrades or better deals.
  • They have upgraded or opted for the very latest phone model when they did not need to.
  • They do not know their rights regarding price hikes and cancellation.
  • They are slow to switch when things are not right.
  • Keep reading the questions below for more in-depth investigations of each of the issues mentioned above, and to be a savvy shopper and a sensible customer when it comes to your mobile phone contract.
How Do I Change To a SIM Only Deal?

If you want to change to a SIM Only deal with your existing network, the first thing to do is check whether you are out of contract and have fulfilled your contractual obligations. The easiest way to check is simply to phone up your network and ask. Tell your network that you will like to switch to the SIM only deal that you’ve selected through using our comparison service. All being as it should be, you will then simply be transferred to your new SIM only deal 30 days after your current contract was due to end – easy as pie!

Want to Pay As You Go SIM-only Contract?

Pay as you go SIM-only deals could be a good choice if you have a poor credit rating and are rejected for a longer term contract phone deal. Pay as you go SIM only deals, which allow you to pay month by month, can also be a good choice if you want a very flexible arrangement. These monthly rolling arrangements can be good if you are on a tight budget – starting from not much more than £5 per month.

Who do we include in MoneyPugs Mobile Phone Comparison?

We include every UK Mobile phone provider. Which includes the latest mobile phones, and the best deals from all websites.

Why Is It Important to Pay Attention To When Your Contract is Up?
  • Mobile phone service providers are not particularly scrupulous when it comes to telling customers when they are nearing the end of their existing contracts. If you are not careful, you can continue on a contract, paying extra for a handset the cost of which has already been paid in full (and often more) over the contract period.
  • Failing to check when you contract is up can mean that you are pretty much throwing money away! Whether you are currently on a contract, or contemplating taking out a new one, it is crucial to take note of when the contract will be done, and to act before that date arrives to make sure you are not wasting your hard-earned cash.
  • Being fully aware of what is being paid and when it will be paid is crucial to getting the best deal. Make sure you are organised. Make a note in your diary or personal schedule – set an alert on your smartphone – however you keep track of the contract term and end date, make sure that you do. Failure to extricate themselves from an expired contract is the number one way in which people end up paying more than they have to pay on their mobile phone contracts.
Why Can It Be A Good Idea To Switch Service Providers Rather than Sticking With One?
  • Even if your contract is not yet up, it is a good idea to keep up to date with any changes to your contract and to carefully monitor how much you are paying. Even before you are free to leave without penalty, it is definitely worthwhile checking around for mobile contract deals to make sure that you are not being short changed by your service provider. According to Ofcom, around 1.5 million people continue to pay the same price after the minimum contract period and are paying more than they should be paying for their communication needs since they are paying for a handset that they already own.
  • Even if this is not the case for you, you could still be being short changed. Sometimes, in order to entice new customers, service providers will offer introductory rates to new customers – while existing customers are left on far less advantageous deals. Why should you stick with what you have, while new customers are offered far more favourable terms? It may be time to speak to your service provider to find out what they can do for you. Or, if they just won’t play ball, it might be time to shop around and find yourself a better deal by switching to a new provider. Even with the charge to break a contract, you could end up saving money by switching at just the right time.
  • It is important to keep an eye on what exactly you are paying, even mid contract. Mobile phone companies are entitled to raise your monthly tariff in line with inflation each year, when it states that they can do so in there terms and conditions before you sign on the dotted line. Changes are often made in February or March with reference to the Retail Price Index (RPI). If the prices are raised by more than the RPI, however, then you should note that you are entitled to leave your contract penalty free.
What Do I Need To Know To Get a Good Deal on a Mobile Phone Contract?

So, you are switching or beginning a brand new mobile phone contract. But what do you need to know before you search and compare, and decide upon the best deal for you? There are certain things that you should think about before you make any decision about a mobile phone contract:

About You:

In order to make sure that you get a great deal on a mobile phone contract, the first and most important thing (once you’ve decided to go for a contract deal in the first place) is to make sure you are fully aware of your own phone and data use habits. If you don’t know how many minutes or how much data you need, then you can end up paying well over the odds for minutes or data that you simply do not need. You could also end up costing yourself money if you end up going over your data allowance and having to purchase more data month after month.

You can use an online tool to work out what data allowance you really need. Two sites have been accredited by the regulator Ofcom which will analyse your bills from the past three months to determine your average usage. These are Billmonitor and Ctrlio. Both can read bills from many of the main UK mobile phone service providers.

About Your Phone

In addition to understanding your own needs and smartphone habits, it is also worthwhile doing your research to make sure that you get the right handset for you. When choosing a handset, whether on contract or when purchasing one outright or with personal borrowing, be sure to consider:
Brand, manufacturer and operating system. (Think about any prior experience you may have with any of these things, and also the experience of others – family, friends and people reviewing phones online.)
Storage capacity. (How much data will you want to store on your phone? Will the phone’s storage be sufficient?)
Technical specs. (Consider processing speed, graphics, screen details, operation etc.. and carefully consider whether the handset you are considering is suited to your needs.)

About the Service:

Another thing to consider when you choose a mobile contract is how good internet and phone coverage from the network or service provider you have chosen will be where you live. Coverage varies considerably, and while black spots in coverage are becoming rarer and rarer, it is important (especially if you live in a more rural or remote area) to make sure that you will be able to get a good phone and Internet service where you live.

Why is Comparing Contracts Online is a Better Idea than Buying Under Pressure In-Store?

It may seem obvious, but when we have the time and space to consider our choices carefully and take the time to compare deals online, we get better deals on mobile phone contracts. One of the problems with heading into a store to sort out a mobile phone contract is that it can be easy to be pressured into accepting a sub-par deal.

Pushy salespeople have a job to do – sell you a contract deal. Unfortunately, that can often mean that you will end up pressured into something, and saddled with a contract deal that is not right for you. Rather than trying to contend with the human, sales elements of the process straight away, it is better to take some time online to search and compare contracts and do your research while keeping a clear head. When you take a beat or two before rushing in, you are far more likely to make the right decisions and not be bamboozled into an impulse purchase. An impulse in store could lead to a headache for months to come if you are saddled with the wrong contract deal.

Be sure to use Money Pug’s handy and easy to use comparison service, and do some more reading and research around the subject before you commit to anything. That research and preparation is one of the best ways to save money and make sure you do not pay over the odds for your mobile phone contract.

Should I Consider an Upgrade Offer From My Current Contract Provider?

If you are coming to the end of an existing mobile phone contract, you may be considering whether it is worth your while considering an upgrade offer, or whether you would be better switching provider as soon as you are free to do so. The answer is not a simple yes or no. Rather, the answer to this question will depend on what exactly is on offer. First off, ask yourself:

Do I really need to upgrade my handset?

  • You may be feeling the need to upgrade your handset for a number of different reasons. Perhaps you feel that your phone is getting old. Perhaps it is becoming less reliable. Perhaps you are no longer finding that the technical specs are sufficient for your needs. There are a number of good reasons for consider switching out your handset for a better model.
  • Remember, however, when deciding whether or not to go for an upgrade offer from your current mobile phone service provider, that selecting to purchase a new handset through a contract deal is not always the cheapest or best option. As mentioned above, you may wish to purchase a new handset in a different way – a different way which could be cheaper in the long run. Before you commit to an upgrade offer, be sure to weigh up all the different possibilities including buying a new handset outright, or arranging personal finance such as a credit card or personal loan.
  • If you do need a new handset but don’t require the very latest model then a refurbished handset could also be a good way to go, and a second hand mobile phone that is in good condition could be a cheap and sensible way to go. (We’ll look at the idea of a refurbished handset a little later in this Q&A.)
  • But perhaps you do not even need a new handset. Many of us are easily seduced by the shiny and new. But sometimes it is better to stick with what works well rather than always opting for the very latest thing. There are a number of reasons why it is a good idea to stick with an existing handset, as long as it still works well and it suitable for your needs. First of all, of course, opting not to buy-in to quick-turnover, disposable, consumerist culture is better for our planet and for the future of humanity. Sticking with a phone that works – at least for now – can often be the most sustainable choice.
  • Another reason to consider sticking with your existing phone for a little while longer is that you could use the extra time to save up (so you then may be able to buy your next phone outright, using the money you have saved by sticking with the same phone and opting for a competitive sim only deal.)
  • When offered an upgrade by your existing mobile phone contract provider, the key thing to remember is that you should remain firmly in the driving seat, Money Pug always aims to help make sure that the customer is always in control – able to make the right decisions for themselves and never taken for a ride by unscrupulous service providers.
  • Before you even consider accepting an upgrade deal on your mobile phone contract, be sure to do your homework. Shop around to see what other deals are out there on the market, and act accordingly. But just because you have found a better deal elsewhere, that does not always mean that you should switch provider.
  • Your mobile phone contract provider should work for you. They are providing a service and being paid for it, not doing you a favour. As a customer, you have the right to discuss things with the company with whom you are doing business. Haggling is perfectly acceptable.

How to Haggle:

  • Haggling is not about being needlessly rude or pushy. But it is about being assertive, and making sure that you are getting the best possible deal. It is very true when it comes to mobile phone contracts that if you don’t ask, you don’t get. Remember when you are asking for something, to speak clearly and to explain why you think it would be fair for you to get a better deal. There is often far more flexibility in contract deals than you may have imagined.
  • Bargaining chips might include the fact that the better deal is being offered to ‘new’ customers of the same service provider, or that another comparable deal from another company is more competitively priced. You can also bargain using the fact that you have been a loyal customer for a number of years… or have several mobile phones (for your family) all linked to the same contract. Again, it is worth saying again – if you don’t ask, you don’t get. The worst they can say is ‘no’ – and if they do, and your contract is coming to an end, it might be time to switch.
  • When you are trying to get the best deal, the key is to make your displeasure clear without being impolite (remember the person on the end of the phone is just an employee, trying to do their job).Your aim initially is to be put through to ‘customer disconnections’ – often known internally as ‘retentions’ as their job is to keep your custom if they can. Remember, when haggling, or negotiating a better deal, that the power is in your hands and companies want to keep your loyalty.
  • If at first you don’t succeed, don’t be afraid to phone back a few days later to get through to a different member of staff to see if you have any headway with someone new. Some staff may be quicker to proffer the best deals than others. Don’t be pushed into accepting an offer too quickly – sometimes a first offer will be bettered if you stay on the line and be firm a little longer. Don’t be afraid to pause and have them fill a silence with a cheaper deal offer.
  • Even once you’ve reached a deal you are happy with, consider asking for extras too – if you don’t ask then you don’t get, so ask for it all, and see what happens. You probably won’t get absolutely everything that you want, but you will certainly get more by being firm than you would have done if you had simply gone for the original upgrade or renewal offer.
Can I Avoid Upgrading My Handset When I Need More Storage?

One of the number one reasons for people deciding that they need an upgrade is that they have run out of storage space on their current smartphone. If your phone is full up, that can be very frustrating. But it is important not to jump too quickly to the conclusion that you need a new and better model which could cost you a lot of money. Before you decide to upgrade your handset, make sure that you have considered how you might be able to free up some extra space.

How to Free Up Memory and Increase the Storage on Your Phone

It can be very frustrating if you go to take a picture or install a new app or download your new favourite tune, only to get the message that your phone is full! But before you jump to the conclusion that you need a new handset with a larger capacity, it is worthwhile taking some basic measures to free up memory.

Check through your photos, videos and music and take the time to delete any duds, or anything that you no longer want. Often, you will find things that you forgot were on there that you can get rid of to quickly free up a little more space.

The photos, videos etc. that you do want, you should consider moving these to storage elsewhere. While you could opt to store these on your own hard drive, a cheaper and more feasible option for most people is online storage – which you can get for free. Whether you have an Android or an Apple smartphone, you can use Google Photos. IOS users can get free storage on iCloud with their Apple ID. There are also plenty of other free online storage solutions for your photos and other media.

  • Do an app audit and consider deleting any apps you do not use.
  • Clear the caches on your apps. (Careful not to delete data that you do want.)
  • Clear the cache on your phone’s browser.
  • Consider deleting old messages (this could clear a lot of space, especially if there are lots of images or videos involved).
  • Consider deleting podcasts that you have already listened to.
  • Consider deleting books you’ve already read.
  • Consider deleting films/ TV/ video or storing these elsewhere.
  • Disable pre-installed apps on your phone that you do not use in your phone’s settings.
  • Move music from your phone to a back up on a PC or laptop. Music takes up a lot of space, so consider moving from storing your music locally to a streaming service like Spotify.
  • You can also stick with your own music but keep it online using Google Play Music, which allows you to upload up to 50,000 tracks for free and download or stream them whenever you want.
  • You may be surprised by how little storage you truly need, especially when you avail yourself of free online storage solutions.
Should I Consider Getting a Refurbished Mobile?

If you do decide that you need a new mobile phone but are worried about the cost then a refurbished mobile could be a good solution. These phones, which have been returned by customers and checked and repaired – are far cheaper than new handsets. They usually don’t come with original packaging and sometimes do not have all accessories, but they should be in full working order and will have been thoroughly tested. Often, they come with a warranty. However, if you are considering a second hand refurbished phone then you should bear in mind that not all refurbished models were created equal. Refurbished phones from the manufacturer tend to be the best bet, since these are most reliable and guarantee to a higher standard.

Refurbished phones are usually graded by retailers to give an idea as to quality. Unfortunately, these grades are not set independently, so quality can and does vary. But typically, the grades are as follows:

Grade A – appears new – few minor signs of handling or wear, if any.
Grade B – May have scratches, chips or other slight cosmetic damage.
Grade C – will show signs of wear and look used.

The warranty is the most important factor when choosing a refurbished phone. It is important to make sure that you are covered should a fault develop or become apparent. Warranties usually cover a phone for one year, though it can be a shorter period, so it is important to check before you buy. While it can feel great to save a bundle on a smart new-to-you smartphone, it is important to make sure that you are covered should there be a problem.

When Should I Ask For My Pac Code From My Current Mobile Phone Contract Provider?

So, your existing contract will come to an end, you’ve got something great lined up, and have decided to switch. Whether you are jumping into another mobile phone contract, or opting for a Sim only deal, it is important to ask for your pac code from your current mobile phone contract provider before the very end of your contract. Remember that, with most contracts, you will have to give 30 days notice (and pay for 30 days) before you can leave. Make sure you don’t have to pay more than you should by making sure that you give notice and ask for you pac code a month before the contract ends. That way, you can see your notice period out without it costing you extra.

Can I Get a 'New Customer' Deal as an Existing Customer?

Earlier on in this Q&A we discussed the importance of haggling. Remember, if you don’t ask, you don’t get. If you notice that your service provider is offering a better deal for new customers, then the first thing that you should do is phone them up and ask politely if they will match it.

  • If they will not play ball, but you would still like to stay with the same company, then you could consider temporarily porting your number to a different network before coming back to the old network as a ‘new customer’. This may sound like a hassle – but it is easier and more simple than you might imagine.
  • You can’t technically port your number within the same network, so in order to keep your number but get a new customer deal, you will need to get a free pay as you go Sim from a different network, port your existing number across to it, then port the number again to the new contract once it has been set up. While it is a bit of a pain, it should not take more than a week to get set with the better ‘new customer’ deal.
Could a 'Cashback' Deal Help You Save More?

When comparing contracts, you may come across cashback options which could help you save more on your mobile phone bills. There are sometimes extra savings to be had through a cashback deal – but this is by no means guaranteed. There are three types of cashback deals available, each of which works a little differently. These are:

Redemption Cashback

  • These biggest discounts are on ‘cashback redemption’ deals which are offered through reseller sites. These involve sending off your bills at several points throughout your contract and getting paid in instalments. Miss one and you will lose out.
    Automatic Cashback
  • Also via resellers, these deals mean that you will be sent a cheque automatically within a few months without having to claim – though the discount is not usually as big.
    Cashback via Cashback Sites
  • It is sometimes also possible to beat the deals above by going for a powerhouse offer through a dedicated cashback website. Be aware, however, that there can be a range of potential problems involved in going this route.

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